Perspecta Perspecta IT Tech Lead in Boise, Idaho
Every day at Perspecta, we enable hundreds of thousands of people to take on our nation’s most important work. We’re a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation’s most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves—to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers. Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways—not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter. Perspecta’s talented and robust workforce—14,000 strong—stands ready to welcome you to the team. Let’s make an impact together.
Perspecta has an immediate need for a Lead Agent in Boise, ID.
Working more independently and from a standard protocol to respond to customer issues.
Moderate judgment may be used to supplement the outlined process.
Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
Proactively assist customers to avoid or reduce problem occurrence.
Participates in projects for process or quality improvements.
Work is reviewed periodically by Supervisor.
Education and Experience Required:
High school education or equivalent.
Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
Superior skills in both written and verbal communication
Experience in customer facing role either remote or face to face
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
Problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported
Experience in a phone based remote role, esupport, e-chat or similar
Familiarity with computer technology
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
Knowledge of Management Systems and appropriate documentation to the system
Primary Location: United States-Idaho-Boise
EEO Tagline Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories
Req ID: 1687968