Perspecta Field Services Technician in Indian Head, Maryland
Every day at Perspecta, we enable hundreds of thousands of people to take on our nation’s most important work. We’re a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation’s most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves—to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.
Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways—not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.
Perspecta’s talented and robust workforce—14,000 strong—stands ready to welcome you to the team. Let’s make an impact together.
Perspecta has an immediate need for a Field Services Technician in Indian Head, MD.
Position delivers direct desk-side support to the assigned Operations Center, troubleshoots and repairs IT devices.
Under general direction, applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution.
Stays current on emerging tools, techniques and technologies.
Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects.
Active Secret Security clearance REQUIRED
Security on hand on first day.
NMCI experience or knowledge preferred
Must be a United States citizen
Must be able to operate a motor vehicle and pass a motor vehicle records check
Knowledge and Skills:
Experience with Microsoft Windows OS, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting.
Basic network troubleshooting (TCP IP)
Excellent customer service / customer interaction skills
Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling
Able to demonstrate broad knowledge of corporate policies, products/service portfolio, markets and processes.
Thorough knowledge of administration or technical practices in relevant areas, plus application of basic theory.
Able to apply advanced knowledge to assist in the operation of several aspects of a technology area/customer group.
Ability to resolve or assist in the resolution of complex customer problems.
Able to maximize systems availability in standardized customer environments.
Able to apply basic management skills in planning, problem solving, solution innovation, analysis.
Able to demonstrate good oral, written, and telephone communication skills.
Ability to build and maintain relationships with customers, peers, and support partners.
Primary Location: United States-Maryland-Indian Head
Shift Day Job
EEO Tagline Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories
Req ID: 1687829